Cookie Policy

1. About this Cookie Policy

This Cookie Policy applies to websites and online services operated by Rockel Shipping Company Limited under the Rockel Removals brand.

Rockel Removals is a trading name of Rockel Shipping Company Limited, a company registered in England and Wales.

• Company number: 06948538
• VAT registration number: 994 7413 72
• Registered office: Rockel Shipping Company Ltd, Tuskite Import and Export Services, Tuskite Works, Pitsea Hall Lane, Pitsea, SS16 4UH.

In this policy, “we”, “us” and “our” mean Rockel Shipping Company Limited trading as Rockel Removals.

2. What are cookies?

Cookies are small text files that a website can place on your computer, mobile phone, tablet or other internet-connected device.

Cookies can enable a website to recognise a device, remember information about a visit, maintain a session, store preferences or understand how visitors interact with a website.

Some cookies are deleted when you close your browser. These are commonly called session cookies. Others remain until they expire or are deleted and are commonly called persistent cookies.

3. Similar technologies

We may also use technologies that perform functions similar to cookies, including:

• local storage;
• session storage;
• pixels or tags;
• software development kit technologies;
• device or browser identifiers;
• embedded scripts;
• server logs; and
• other storage or access technologies.

References to “cookies” in this policy include these similar technologies where appropriate.

4. The law applying to cookies

The use of cookies and similar technologies in the United Kingdom is primarily governed by the Privacy and Electronic Communications Regulations.

Where information collected through a cookie identifies or relates to an identifiable individual, the UK General Data Protection Regulation and the Data Protection Act 2018 may also apply.

We may use cookies without consent where they are strictly necessary to provide a service you have requested or where another legal exemption applies.

Optional cookies should only be activated after you have made a clear choice to accept them.

5. Why we use cookies

Depending on the features enabled on the website, cookies may be used to:

• operate essential website functions;
• keep pages and forms secure;
• maintain a user or booking session;
• remember information entered during an estimate;
• remember your cookie choices;
• prevent fraud, misuse or unauthorised activity;
• diagnose technical faults;
• understand website usage and performance;
• improve navigation and usability;
• measure the effectiveness of campaigns;
• support embedded maps or third-party content; and
• provide relevant communications or advertising where permitted.

6. Categories of cookies

6.1 Strictly necessary cookies

Strictly necessary cookies are required for the website or a service requested by you to function correctly.

They may be used for:

• website security;
• fraud prevention;
• load balancing;
• session management;
• remembering cookie choices;
• maintaining information during a booking or estimate;
• authentication where applicable; and
• submitting forms or processing a requested service.

Because these cookies are necessary, they may operate without optional consent. You may still be able to block them through your browser, but doing so may prevent parts of the website from working.

6.2 Preference and functionality cookies

These cookies allow the website to remember choices or provide enhanced functionality.

They may remember:

• display preferences;
• previously entered information;
• location or service-area preferences;
• accessibility choices; or
• other settings selected by you.

Where these technologies are not strictly necessary, we will request permission before using them.

6.3 Analytics and performance cookies

Analytics technologies help us understand how visitors use the website.

They may collect information such as:

• pages visited;
• links selected;
• approximate visit duration;
• browser and device type;
• general geographic region;
• error messages;
• referring website or campaign; and
• how visitors move through the estimate or booking process.

We use this information to improve performance, content and usability. Non-essential analytics technologies will only be activated where the required permission has been obtained.

6.4 Advertising and marketing cookies

Advertising technologies may be used to measure campaigns, limit repeated adverts or understand whether an advertisement contributed to an enquiry or booking.

These technologies may be set by us or by an advertising provider. They are not treated as strictly necessary and should not be activated unless you have consented.

7. Technologies that may be used

The exact technologies used may change as the website and its services develop. The following table describes the main types that may be present.

We will update this policy where a material new cookie, provider or purpose is introduced.

8. Local storage and session storage

The website may use browser local storage or session storage to retain information on your device.

This may include:

• information entered into an estimate form;
• your selected service or brand;
• temporary quotation calculations;
• cookie preferences;
• website display settings; or
• technical information required for the current session.

Session storage is generally cleared when the relevant browser tab or session is closed. Local storage may remain until it is deleted, expires through website logic or is overwritten.

9. Server logs

When you access the website, our server or hosting provider may automatically record technical information.

This may include:

• internet protocol address;
• date and time of access;
• requested page or file;
• browser and device information;
• response status;
• referring page; and
• security or error information.

Server logs are generally used to operate, secure, monitor and troubleshoot the website. They are not necessarily cookies, but they may involve processing personal information.

10. Third-party services

Some website features may be provided by third parties. These providers may place or access cookies where their services are enabled.

Examples may include:

• mapping and distance-calculation services;
• payment providers;
• website analytics;
• advertising platforms;
• video or social-media content;
• customer communication services;
• security and fraud-prevention services; and
• website hosting or content-delivery services.

Third-party providers may process information under their own privacy and cookie policies. Their use of information is subject to their terms and applicable law.

11. Cookie consent

Where consent is required, you should be given a genuine choice before optional technologies are enabled.

You may be offered options to:

• accept all optional cookies;
• reject optional cookies;
• select individual categories; or
• change your preferences later.

Continuing to browse the website without making a positive choice will not, by itself, be treated as consent to optional cookies.

12. Changing or withdrawing consent

You may change or withdraw your consent to optional cookies at any time.

Where the website displays a cookie settings control, use that control to reopen your preferences.

If the settings control is not yet available, you can also remove stored cookies through your browser settings.

Withdrawing consent will not make previous lawful processing unlawful. It may take effect only for future visits or after existing cookies have been deleted.

13. Browser controls

Most browsers allow you to view, delete or block cookies. Controls vary between browsers and devices.

Browser settings may allow you to:

• delete existing cookies;
• block all cookies;
• block third-party cookies;
• receive a warning before a cookie is stored;
• clear local storage;
• clear browsing data when the browser closes; or
• create different rules for different websites.

Blocking strictly necessary cookies may cause parts of the website, estimate service, login, forms or booking process to stop working correctly.

14. Do Not Track and similar signals

Some browsers provide a Do Not Track or similar privacy signal. There is not always a single, universally applied technical standard for responding to these signals.

Where we are legally required or technically able to recognise an applicable preference signal, we will take reasonable steps to honour it.

15. Personal information collected through cookies

Cookie information may sometimes be combined with information you provide through an enquiry, estimate, booking or customer account.

Where cookie data constitutes personal information, it will be handled in accordance with our Privacy Policy.

16. How long information is retained

Retention periods depend on the purpose of the technology.

We aim to retain cookie-related information only for as long as reasonably necessary for:

• the current session;
• the function requested by you;
• security and fraud prevention;
• recording your cookie preferences;
• reasonable analytics and reporting periods;
• legal or regulatory requirements; or
• resolving disputes and enforcing rights.

Retention periods used by third-party providers may differ.

17. Updates to this policy

We may update this Cookie Policy when:

• website features change;
• new technologies or service providers are introduced;
• cookie purposes or retention periods change;
• legal or regulatory requirements change; or
• we improve the information provided to website visitors.

The latest version will be displayed on this page together with the date it was last updated.

18. Contacting us

Questions about this Cookie Policy or our use of cookies may be sent using the telephone number, email address or contact form displayed on our website.

Postal correspondence may be addressed to:

Rockel Shipping Company Limited
Trading as Rockel Removals
Tuskite Import and Export Services
Tuskite Works
Pitsea Hall Lane
Pitsea
SS16 4UH

19. Complaints

Please contact us first if you have a concern about how cookies or personal information are used. We will aim to investigate and respond appropriately.

You may also have the right to raise a concern with the UK Information Commissioner's Office.